I design experiences for complex systems (payments, healthcare), across consumer and enterprise/B2B surfaces.

Enterprise

Making it easier for clinicians to correct prescriptions for pet parents, growing repurchases by 134.6% post-launch.

Consumer-facing & Enterprise

Redesigning how pet parents pay for vet visits, growing Pay By Link from 0.2% to 4% of clinic transactions.

Consumer-facing

Partnering with PayPal to design a seamless Buy Now, Pay Later experience on Chewy, increasing average order value by $6.