I design experiences for complex systems (payments, healthcare), across consumer and enterprise/B2B surfaces.

Enterprise

Making it easier for clinicians to correct prescriptions for pet parents, growing repurchases by 134.6% post-launch.

Consumer-facing & Enterprise

Flexible and secure payment for in-clinic visits: a mobile-first, multi-payment-method redesign for pet parents and clinics.

Consumer-facing

Partnering with PayPal to design a seamless Buy Now, Pay Later experience on Chewy, increasing average order value and PayPal adoption.

Consumer-facing

Increasing daily backup payment adds by 214% to save Autoship orders from payment-related disruptions.